Not only does fairness apply to the customer, but it also extends to the merchant. Ensuring a balanced and equitable process benefits both parties, fostering trust and satisfaction.
A2Z Canada Inc. ("we" and "us") is the operator of (https://www.a2zevshop.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Policy for Change of Mind
We understand that sometimes you may change your mind about a purchase. To ensure a smooth and fair return process, please adhere to the following guidelines:
Timeframe: Returns due to a change of mind are accepted within 14 days from the date you receive your order.
Return Shipping: The customer is responsible for arranging and paying for return shipping. You may choose any shipping service; express shipping is not required.
Tracking Requirement: A valid tracking number must be provided to us via email (info@a2zevshop.com) to ensure we can monitor the return shipment.
Condition of Goods: Items must be returned in their original packaging, including all tags, manuals, and accessories. Products must be unused, in the same condition as when received, and free from any damage or wear.
Inspection Process: All returned items will undergo a thorough inspection and testing upon receipt to verify their condition.
Refund Process: If the inspection confirms the items meet our return conditions, a full refund will be issued to the original payment method within 5-7 business days.
Restocking Fee: If the inspection reveals damaged packaging, missing items, or signs of use, we reserve the right to apply a restocking fee (up to 20% of the item’s value) or reject the return.
3.2 Warranty Returns
A2Z Canada Inc. will happily honor any valid warranty claims, provided a claim is submitted within 365 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon receipt of items for warranty claim, you can expect A2Z Canada Inc. to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive a replacement item sent to you (if stock is available).
4. Delivery Terms
4.1 Transit Time Domestically: In general, domestic shipments are in transit for 2 - 7 days.
4.2 Transit time Internationally: Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected.
4.3 Dispatch Time: Orders placed before 05 PM - EDT (UTC-04) will be dispatched the same day, otherwise, within the next business day.
4.4 Change Of Delivery Address: For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping: A2Z Canada Inc. will ship to P.O. box addresses using postal services only.
4.6 Military Address Shipping: We are able to ship to military addresses using USPS.
4.7 Items Out Of Stock: If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
4.8 Delivery Time Exceeded: If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax: Sales tax are not included in the price of the goods as displayed on the website.
7.2 Import Duties & Taxes: Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country.
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for damaged in-transit: We will process a refund or replacement as soon as the courier has completed their investigation.
9.2 Process for lost in-transit: We will process a refund or replacement as soon as the courier has deemed the parcel lost.
10. Customer service
For all customer service enquiries, please phone us at 1 (877) 229 - EVEV.
Añadir al carritoAñadir al carritoSeleccionar las opciones anterioresSeleccionar las opciones anteriores
I’ve only had problems at one CCS charging station and I’m not sure that was the fault of the adapter so much of the charging station itself. Otherwise multiple charges with no problems at all.
J
Jason Sigler
Love our CCS 1/2 to Chademo adapter!!
Range anxiety is really charger anxiety, and with less and less chadmo charging stations it was making any long drives very challenging. The A2Z CCS 1/2 to Chademo adapter is a game changer! We are now able to confidently take the Nissan Leaf on a road trip rather than our pick-up truck. If you regularly charge away from home and find it difficult to find a Chademo charging station we highly recommend A2Z!
S
Shawn Smith
Quick shipping, works, sometimes a little fussy
Unit arrived quickly and does work. It is somewhat fussy and can disconnect unexpectedly from charging station, leaving error code on car.
F
Frank Thomson
Nice backup
Most of my drives can be home charged. One location that’s iffy is to my daughters home where there is only 1, non functioning CHADEMO charger in the area.
A
August Landmessor
New life for 2019 Nissan Leaf
Worked right out of the box. True Plug-n-Play. I generally charge my Leaf at home but now I have options and zero range anxiety. Would be great if A2Z offered a nice carrying case for this. Next I intend to pair this with your NACS-to-CCS1 to see if I can charge at Tesla chargers.
Al elegir una selección, se actualiza la página completa.